Shipping policy

 

We aim to dispatch all orders within 2 working days. Once your order is on its way, you'll receive an email with your tracking details.

UK Delivery

Standard Delivery

Royal Mail Tracked 48 | £4.95, free on orders over £50 | 3–5 working days

Express Delivery

Royal Mail Tracked 24 | £7.95 | 1–3 working days

Delivery times are estimates rather than guarantees. Estimated delivery times run from the date of your order and include dispatch time.

Northern Ireland

Unfortunately, due to recent changes to regulations, we're unable to deliver to Northern Ireland at the moment.

International Delivery

We don't currently offer international delivery.

Christmas Delivery 2026

To help ensure your gifts arrive in time, please place your orders by:
Standard Delivery: Friday 18th December, by 6pm
Express Delivery: Sunday 20th December, by 6pm
We dispatch your items quickly, but as Christmas is a particularly busy time we always recommend ordering early where possible.

More Information

  • Royal Mail's tracking updates let you change your delivery date, or ask for your parcel to be left with a neighbour or in a safe place. If you choose either, the parcel counts as delivered once the courier has left it there, so please choose carefully. If it then goes missing, get in touch and we'll do our best to help.
  • If a parcel is refused, or isn't collected from a depot or parcel shop within 5 working days and is returned to us, we're unable to cover the cost of re-sending it. We'll either ask you to pay for delivery again, or refund the items less the original delivery cost.
  • Need something specific? Email hello@hilltop-home.co.uk and we'll do our best to accommodate you.

Lost & Missing Orders

If your order hasn't arrived within 1 week of dispatch, please check the tracking link in your dispatch email. In most cases, a failed delivery attempt means it's waiting at an access or collection point.
If your order is marked as delivered but hasn't arrived, or the tracking hasn't updated since dispatch, please email hello@hilltop-home.co.uk as soon as possible and no later than 14 days after dispatch, so we can open an investigation with the courier.
If the courier can't locate your order, we'll offer you a replacement or a refund. We can't issue either until we have an update from the courier, as orders are often found and delivered after an investigation is opened.

Returns

Please see our Returns & Refund Policy for how to return an item.